Senior Customer Success Manager (Risk Solutions)

TL;DR

Senior Customer Success Manager (Fintech): Connecting strategic clients to hirify.global’s Risk Solutions and ensuring full value realization with an accent on implementing workflow solutions, mentorship, and maintaining high-value client partnerships. Focus on defining business outcomes, demonstrating content and technology, and identifying growth opportunities to drive efficient renewals and upsells.

Location: Must be based in the USA (New York, Chicago, or Allen, Texas).

Salary: $96,300 – $160,700

Company

hirify.global is a leading global financial markets infrastructure and data provider.

What you will do

• Define business outcomes and create comprehensive success plans including objectives, partners, and metrics.
• Educate customers on content and technology tailored to their specific use-case.
• Monitor usage data, health gauges, and growth opportunities to build relevant insights.
• Timely engage Refinitiv business development partners when new business opportunities (upsell or cross-sell) are generated.
• Ensure customers derive maximum value from their investment to ensure retention and growth.
• Build, maintain, and demonstrate positive relationships with business decision makers and users.

Requirements

• 4+ years of frontline experience in customer success, account management, or relationship management.
• Preferred experience within Risk and Compliance.
• Execution-focused with a strong performance record, proactive, and positive attitude.
• Excellent communication and presentation skills with the ability to flex style depending on the audience (C-Level / Leadership / Team).

Culture & Benefits

• Be part of a dynamic organization of 25,000 people across 65 countries.
• Values innovation, quality, continuous improvement, integrity, partnership, excellence, and change.
• Committed to being an equal opportunities employer, valuing individuality and diverse workforce.
• Offers Annual Wellness Allowance, Paid time-off, Medical, Dental, Vision, Flex Spending & Health Savings Options.
• Includes Prescription Drug plan and 401(K) Savings Plan with company match.
• Provides basic life insurance, disability benefits, emergency backup dependent care, and adoption assistance.