TL;DR

Service Desk Engineer: Ensuring the stability and performance of ICT solutions across multiple disciplines with an accent on expert technical support, proactive prevention, and reactive incident resolution for commercial and end-user customers. Focus on supporting Mobile, LAN, WAN, ICT, and Voice solutions within a 24/7 customer-facing environment and collaborating with 2nd/3rd line teams and problem management.

Location: Riverside Tower, Belfast (N.I), United Kingdom. The successful candidate must be willing to undergo Government Security Clearance to SC level, which requires residence in the UK for a minimum of 5 years.

Company

%hirify_global% is a technology company with over 180 years of history, focused on using communications to make a better world and delivering large-scale technology infrastructure.

What you will do

Deliver ICT support and professional services to internal and external clients across multiple technologies.
Provide operational support to meet KPIs and SLAs, ensuring service excellence in a live environment.
Contribute to projects through research, analysis, and delivery of key components.
Prepare reports and recommendations, presenting insights to managers and stakeholders.
Collaborate with internal teams and third-party suppliers to resolve issues and deliver solutions.
Drive continuous improvement and innovation, acting as a change agent within your area.

Requirements

Technical expertise in ICT support and service desk operations, with strong knowledge of Mobile, LAN, WAN, Voice, and ICT solutions.
Experience with ITIL processes and service assurance, including incident, problem, and change management.
Proficiency in monitoring and diagnostic tools (e.g., SIEM/SOAR platforms such as Splunk, Sentinel, QRadar).
Analytical and problem-solving skills, including decomposing requirements and evaluating options.
Strong communication and reporting skills, including weekly reports and project updates.
Commitment to continuous learning, maintaining industry accreditations and completing mandatory training.
Must be willing to undergo Government Security Clearance to SC level.
Requires residence in the UK for a minimum of 5 years.

Culture & Benefits

BT Pension scheme, with a minimum 5% employee contribution and 10% BT contribution.
Equal family leave: 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate for all parents.
Enhanced women’s health support, including help with menopause symptoms, cancer screenings, and period care.
22 days annual leave (not including bank holidays), increasing with service.
24/7 private virtual GP appointments for UK colleagues.
Access to world-class training and development opportunities.
Option to join BT Shares Saving schemes.