Client Service Director (Brand Direct)

TL;DR

Client Service Director (Brand Direct): Developing and refining account management workflows and leading a team to serve as strategic advisors for key direct brand accounts with an accent on operational alignment, strategic growth planning, and performance accountability. Focus on translating business objectives into technical execution, orchestrating cross-functional partnerships, and resolving complex client challenges.

Location: This role is open to applicants from the USA. We’re unable to consider applications from outside these regions.

Company

hirify.global is a company focused on digital advertising and strategy, dedicated to delivering uniform, high-quality hirify.global experiences.

What you will do

• Develop, implement, and refine consistent account management workflows and SOPs for the Brand Direct POD.
• Lead, mentor, and develop a team of account managers to operate as trusted strategic advisors.
• Act as the primary point of contact for key direct accounts, providing guidance on digital strategy.
• Translate clients’ business objectives into aligned operational and technical execution.
• Drive strategic account planning with a focus on long-term retention and scalable growth.
• Partner closely with MPO, Growth, and Strategy teams to ensure seamless execution.

Requirements

• 8+ years of experience in client service or account management within digital advertising, with direct brand experience strongly preferred.
• Proven leadership in managing and developing high-performing teams.
• Bachelor’s degree in Marketing or a related field.
• Exceptional ability to design and implement scalable frameworks and methodologies.
• Strong executive-level presentation skills and authoritative communication.
• Ability to synthesize complex data into clear, compelling narratives.
• Client-centric, forward-thinking strategic problem-solver.

Nice to have

• An MBA or advanced degree is a plus.

Culture & Benefits

• Fully remote work from anywhere to suit your lifestyle.
• Unlimited PTO, encouraged for use.
• Growth-focused environment with access to learning resources and clear pathways for growth.
• Fun team events, from virtual pasta-making to yoga sessions.
• Culture of trust, open talk, ownership, and results over rules.

Hiring process

• Screening Interview (45 minutes) – Initial conversation with a recruiter.
• Test Assignment (3 days) – A task to evaluate technical skills.
• Team Interview (up to 45 minutes) – With the Senior Growth Director.
• Interview with VP of Client Service (30 minutes) – Strategic conversation.
• Offer – If successful.