Business Solutions Analyst I (CRM)

TL;DR

Business Solutions Analyst I (CRM): Delivering and optimizing Tekion’s CRM solutions for dealer partners with an accent on configuration, adoption, and implementation of best practices. Focus on customizing CRM workflows, driving user engagement, and achieving measurable business outcomes in the automotive retail sector.

Location: Must be based in the United States

Company

Tekion is a hyper-growth start-up positively disrupting the automotive industry with the first and fastest cloud-native automotive platform using cutting-edge technology, big data, machine learning, and AI.

What you will do

• Lead CRM onboarding and configuration for dealer partners, customizing workflows, lead stages, campaigns, and reporting.
• Serve as the primary CRM subject matter expert for clients during implementation and post-launch.
• Conduct training sessions for dealership staff on CRM features including lead management and campaigns.
• Analyze client requirements and recommend CRM best practices for automation and customer engagement.
• Monitor adoption metrics and provide actionable insights to improve utilization.
• Validate CRM configurations against UAT checklists and support troubleshooting during go-live and hypercare phases.

Requirements

• Bachelor’s degree in Business, Information Systems, or a related field.
• 3+ years of experience in CRM implementation or consulting, preferably in automotive retail.
• Strong understanding of CRM workflows, lead management, and campaign automation.
• Excellent communication and client-facing skills.
• Visa sponsorship is not available for this position.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Unlimited PTO and parental leave.
• Opportunity to work with bright minds from Silicon Valley’s most dominant companies.
• Be part of an early-stage, hyper-growth start-up with opportunities for career growth.
• Work on the latest home-grown technologies in a dynamic environment.
• Open and transparent culture that encourages innovation and rewards performance.