TL;DR

Account Manager (Healthcare Education): Driving renewal retention and growth for B2B academic partners in North America with an accent on providing excellent customer support, value-added services, and effective contract management. Focus on proactively engaging stakeholders, mitigating risks, and achieving revenue targets through strategic account management and product advocacy.

Location: Must be based in the U.S. and willing to travel up to 30% overnight.

Salary: $102,800 – $171,300 USD annually.

Company

%hirify_global% is the world’s leading provider of medical information, delivering over 25% of the world’s clinical content and serving over 20 million healthcare professionals.

What you will do

Drive renewal retention and contribute to portfolio growth and expansion within assigned accounts.
Serve as the primary point of contact for B2B academic partners in North America, managing renewals and contracting.
Manage tax status, invoicing, internal crediting processes, and CRM processing for designated accounts.
Proactively communicate with partners to ensure clear, consistent engagement well ahead of renewal timelines.
Develop and execute strategies for customer retention, risk mitigation, and renewal growth with minimal supervision.
Achieve and grow renewal revenue targets by creating demand for %hirify_global% Healthcare Education products.
Collaborate with internal stakeholders and Academic Success Managers to improve client satisfaction and address issues.

Requirements

Bachelor’s degree required; health-related or business fields preferred.
Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry.
Experience selling technology-based products to health professions programs and/or medical school partners; cold-calling experience is a plus.
Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office.
Strong relationship-building, communication, analytical, and organizational skills.
Willingness to travel overnight, generally up to 30%, depending on business and customer needs.

Culture & Benefits

Focus on employee well-being and happiness with country-specific benefits.
Commitment to providing a fair and accessible hiring process with accommodations for disabilities.
An equal opportunity employer, considering qualified applicants without regard to various protected characteristics.