Account Manager (Healthcare Education)

TL;DR

Account Manager (Healthcare Education): Driving renewal retention and growth for B2B academic partners in North America with an accent on providing excellent customer support, value-added services, and effective contract management. Focus on proactively engaging stakeholders, mitigating risks, and achieving revenue targets through strategic account management and product advocacy.

Location: Must be based in the U.S. and willing to travel up to 30% overnight.

Salary: $102,800 – $171,300 USD annually.

Company

hirify.global is the world’s leading provider of medical information, delivering over 25% of the world’s clinical content and serving over 20 million healthcare professionals.

What you will do

• Drive renewal retention and contribute to portfolio growth and expansion within assigned accounts.
• Serve as the primary point of contact for B2B academic partners in North America, managing renewals and contracting.
• Manage tax status, invoicing, internal crediting processes, and CRM processing for designated accounts.
• Proactively communicate with partners to ensure clear, consistent engagement well ahead of renewal timelines.
• Develop and execute strategies for customer retention, risk mitigation, and renewal growth with minimal supervision.
• Achieve and grow renewal revenue targets by creating demand for hirify.global Healthcare Education products.
• Collaborate with internal stakeholders and Academic Success Managers to improve client satisfaction and address issues.

Requirements

• Bachelor’s degree required; health-related or business fields preferred.
• Minimum of 2+ years of successful account management and/or sales experience, ideally within the SaaS industry.
• Experience selling technology-based products to health professions programs and/or medical school partners; cold-calling experience is a plus.
• Proficiency with CRM tools (Salesforce.com), CPQ, and Microsoft Office.
• Strong relationship-building, communication, analytical, and organizational skills.
• Willingness to travel overnight, generally up to 30%, depending on business and customer needs.

Culture & Benefits

• Focus on employee well-being and happiness with country-specific benefits.
• Commitment to providing a fair and accessible hiring process with accommodations for disabilities.
• An equal opportunity employer, considering qualified applicants without regard to various protected characteristics.