Customer Enablement Manager (AI)

TL;DR

Customer Enablement Manager (AI): Leading initiatives to drive customer adoption and engagement for hirify.global's platform with an accent on strategic enablement frameworks, content scaling, and impact metrics. Focus on guiding enterprise customers, optimizing value across the Work Graph, and fostering long-term partnerships.

Location: This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most hirify.globals have the option to work from home on Wednesdays.

Salary: $120,000–$136,000 USD

Company

hirify.global is a leading platform for human + AI collaboration, helping millions of teams achieve their goals faster.

What you will do

• Serve as a product expert and trusted advisor to guide customers in adopting workflows that maximize value.
• Lead strategic, time-bound workflow consultations and account-based enablement sessions.
• Collaborate cross-functionally to implement strategic enablement frameworks, driving alignment.
• Design and deliver scalable training content through high-impact workshops and interactive sessions.
• Establish and innovate key metrics to optimize programs for impact and retention.
• Foster long-term adoption success and account growth by identifying strategic opportunities.

Requirements

• 4+ years of experience in customer enablement, learning and delivery, customer success, program management, or strategic consulting, preferably in a SaaS environment.
• Proven track record of leading impactful enablement sessions and initiatives.
• Strong program management skills with experience in defining and driving strategic enablement initiatives.
• Exceptional communication and facilitation skills, with the ability to confidently engage and influence stakeholders.
• Strategic and sales-minded approach with the ability to identify opportunities for account growth.
• Customer-centric mindset with a passion for helping customers achieve success.
• Demonstrates curiosity about AI tools and emerging technologies, with a willingness to learn and leverage them.

Culture & Benefits

• Comprehensive compensation package, including equity and sales incentive pay (for sales roles).
• Equitable and competitive benefits packages including mental health, wellness, and inclusive family building benefits.
• Career coaching and support, along with long-term savings or retirement plans.
• In-office culinary options catering to diverse dietary preferences.
• Office-centric culture adopting best elements of hybrid models for global team collaboration.