TL;DR

Customer Success Executive, Forward Deployed (AI, Medtech): Leading the onsite implementation, operationalization, and scaling of %hirify_global% solutions within client healthcare systems with an accent on post-sale execution, measurable outcomes, and strong adoption. Focus on building robust client relationships, aligning AI solutions with clinical workflows, and driving durable change in real-world clinical environments.

Location: Candidates must be based in Ohio and be able to travel to a client site in Northeast Ohio weekly. Periodic travel to HippocraticAI offices (e.g., Palo Alto) is also required.

Company

%hirify_global% is a highly capitalized healthcare AI startup focused on developing safe, safety-focused Large Language Models (LLMs) to transform patient outcomes globally.

What you will do

Serve as a forward-deployed lead, working onsite at client locations multiple days per week.
Own post-sale delivery, including workflow discovery, solution configuration, rollout, and adoption.
Build strong relationships with healthcare staff, operational leaders, and IT teams.
Lead product implementations, aligning solutions with nursing workflows and operational processes.
Train healthcare staff on %hirify_global% solutions, ensuring ongoing adoption and sustained success.
Identify opportunities to improve workflows and patient care outcomes using AI tools.

Requirements

5+ years of health systems experience in customer success, account management, or project management.
Experience leading complex, onsite implementations in clinical or operational healthcare environments.
Exceptional relationship-building skills across all organizational levels.
Strong understanding of the healthcare industry, including clinical workflows and regulatory requirements.
Experience working with cross-functional teams in a fast-paced startup environment.
Strong project management skills for managing multiple onsite workstreams.

Nice to have

Experience deploying or scaling technology (AI, digital health, or enterprise SaaS) in healthcare settings.
Advanced knowledge of healthcare workflows and compliance standards.
Background in healthcare consulting or transformation initiatives.
Experience presenting outcomes and best practices at conferences or executive forums.

Culture & Benefits

Reinvent healthcare with safety-first AI for global patient outcomes.
Work with a mission-oriented team shaping the future of healthcare AI.
Backed by leading healthcare and AI investors.
Collaborate with experts in healthcare and AI to build transformative technology.