TL;DR

Chat Support Consultant (Crypto): Delivering outstanding customer support in crypto trading via live chat and email with an accent on promptly addressing inquiries and complaints. Focus on providing accurate information and solutions and maintaining up-to-date knowledge of the trading platform.

What you will do

Deliver outstanding customer support in crypto trading via live chat and email.
Build strong and lasting customer relationships.
Handle customer inquiries and feedback, providing accurate information and solutions.
Maintain up-to-date knowledge of the company’s trading platform and market conditions.
Provide feedback to the management team.
Improve team performance and work efficiency.

Requirements

Native Danish speaker with C1 level English skills.
At least 6-12 months of live chat support experience, preferably in crypto or financial services.
Basic financial knowledge or payment/banking experience.
Crypto industry knowledge.
CRM experience in Salesforce.
Strong analytical, logical thinking, and problem-solving skills.

Nice to have

Basic financial knowledge or payment/banking experience.

Culture & Benefits

Flexible schedule and opportunity to cooperate fully remotely.
Inclusive international environment.
Compensation in USD.
Rewards for referring friends.
Balance between project workload and personal time and internal health policy.
Responsive leadership interested in your development and a culture built on trust.