TL;DR

Service Designer: Shaping complex services across digital, operational, and organizational boundaries for a data-led organization with an accent on designing practical improvements. Focus on mapping end-to-end services, identifying pain points, and supporting evidence-led decision making in a data-heavy context.

Location: Hybrid in Kensington, London. Occasional UK travel may be required. Eligibility for UK Security Clearance (SC) required.

Salary: <£400/day (inside IR35)

Company

A leading consultancy supporting a nationally significant, data-led organization delivering critical services.

What you will do

Map and design end-to-end services across complex, multi-channel environments.
Work with users, delivery teams, and stakeholders to understand needs, constraints, and opportunities.
Create service artefacts such as service blueprints, journey maps, and operating models.
Identify pain points and design improvements across people, processes, policy, and technology.
Collaborate closely with researchers, UX designers, product managers, and delivery teams.
Support evidence-led decision making within a data-heavy, scientific, and operational context.

Requirements

Strong experience designing services within complex organizations or public sector environments.
Confidence leading service design activity from discovery through to delivery.
Experience working across digital and non-digital touchpoints.
Excellent facilitation and stakeholder engagement skills.
A systems-thinking mindset with the ability to balance user needs, organisational constraints, and delivery realities.
Eligibility for UK Security Clearance (SC).

Culture & Benefits

Work within a leading consultancy.
Support a nationally significant, data-led organization.
Engagement on critical services used across government, industry and the public.
Opportunity to extend initial 3-6 month contract.