Service Designer

TL;DR

Service Designer: Shaping complex services across digital, operational, and organizational boundaries for a data-led organization with an accent on designing practical improvements. Focus on mapping end-to-end services, identifying pain points, and supporting evidence-led decision making in a data-heavy context.

Location: Hybrid in Kensington, London. Occasional UK travel may be required. Eligibility for UK Security Clearance (SC) required.

Salary: <£400/day (inside IR35)

Company

A leading consultancy supporting a nationally significant, data-led organization delivering critical services.

What you will do

• Map and design end-to-end services across complex, multi-channel environments.
• Work with users, delivery teams, and stakeholders to understand needs, constraints, and opportunities.
• Create service artefacts such as service blueprints, journey maps, and operating models.
• Identify pain points and design improvements across people, processes, policy, and technology.
• Collaborate closely with researchers, UX designers, product managers, and delivery teams.
• Support evidence-led decision making within a data-heavy, scientific, and operational context.

Requirements

• Strong experience designing services within complex organizations or public sector environments.
• Confidence leading service design activity from discovery through to delivery.
• Experience working across digital and non-digital touchpoints.
• Excellent facilitation and stakeholder engagement skills.
• A systems-thinking mindset with the ability to balance user needs, organisational constraints, and delivery realities.
• Eligibility for UK Security Clearance (SC).

Culture & Benefits

• Work within a leading consultancy.
• Support a nationally significant, data-led organization.
• Engagement on critical services used across government, industry and the public.
• Opportunity to extend initial 3-6 month contract.