LiveOps & CRM Specialist

TL;DR

LiveOps & CRM Specialist: Managing and executing in-app promotions and direct B2C campaigns from configuration to tracking results with an accent on driving engagement, retention, and revenue. Focus on optimizing customer communications across various channels and responding to live in-app issues at scale.

Location: Hybrid (4 days office, 1 day WFM) in Kyiv, Ukraine

Company

hirify.global is a market leader live-streaming platform with 450+ million registered users, focused on empowering creators to monetize their talents.

What you will do

• Manage and execute the B2C LiveOps calendar, including events, offers, and seasonal promotions.
• Set up customer-facing campaigns across push, email, in-app messages, and chat.
• Monitor and optimize campaign performance across user segments and KPIs.
• Identify growth opportunities to improve conversion, retention, and lifetime value.
• Operate and optimize CRM communication channels and maintain campaign quality.
• Respond to live in-app issues, helping identify, escalate, and resolve user-facing problems.

Requirements

• 2+ years of experience in a B2C, KPI-driven environment focused on customer lifecycle, CRM, or LiveOps.
• Experience setting up and operating user communications across channels (push, email, SMS, chat).
• Working knowledge of CRM systems, campaign logic, or in-app promotional tools.
• Strong attention to detail, analytical mindset, and problem-solving skills.
• English: B2 level required.

Nice to have

• Experience in a gaming B2C company.
• Knowledge of Monday.com.
• SQL knowledge.

Culture & Benefits

• Stock options grant as a Silicon Valley Company.
• Competitive salary and medical insurance for you and 75% off for relatives.
• Free lunches, parking, and a Multisport card.
• Cheerful team spirit and a fun office atmosphere.