Senior Conversation Designer (AI)

TL;DR

Senior Conversation Designer (AI): Leading the creation of seamless conversational experiences for customers and advancing Conversation Design across the Group, with an accent on human-centred design and conversational AI. Focus on designing conversational interfaces, exploring generative AI, and fostering innovation in customer interactions.

Location: Hybrid, requiring at least two days per week in the London office.

Salary: £90,440–£106,400

Company

hirify.global is rebooting an icon and building the future of finance.

What you will do

• Lead the creation of seamless conversational experiences for customers.
• Lead a design squad and manage relationships with leadership and product owners.
• Provide thought leadership in Conversation Design.
• Facilitate workshops and discussions to understand business context and inform decisions.
• Guide others in making sound design decisions and prioritising the user perspective.
• Collaborate with designers, product owners, and engineers.

Requirements

• Highly motivated, proactive approach with ability to foster innovation.
• Strong relationship-building skills and credibility with senior audiences.
• Confidence to provide constructive challenge.
• Calm and resilient approach under pressure.
• Strong experience designing conversational interfaces, with confidence in exploring generative AI and agentic design.
• Experience in research methods to inform design choices.

Culture & Benefits

• Inclusive and diverse work environment.
• Generous pension contribution of up to 15%.
• Annual performance-related bonus and share schemes.
• 30 days’ holiday plus bank holidays.
• Range of wellbeing initiatives and parental leave policies.