TL;DR

Senior Conversation Designer (AI): Leading the creation of seamless conversational experiences for customers and advancing Conversation Design across the Group, with an accent on human-centred design and conversational AI. Focus on designing conversational interfaces, exploring generative AI, and fostering innovation in customer interactions.

Location: Hybrid, requiring at least two days per week in the London office.

Salary: £90,440–£106,400

Company

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What you will do

Lead the creation of seamless conversational experiences for customers.
Lead a design squad and manage relationships with leadership and product owners.
Provide thought leadership in Conversation Design.
Facilitate workshops and discussions to understand business context and inform decisions.
Guide others in making sound design decisions and prioritising the user perspective.
Collaborate with designers, product owners, and engineers.

Requirements

Highly motivated, proactive approach with ability to foster innovation.
Strong relationship-building skills and credibility with senior audiences.
Confidence to provide constructive challenge.
Calm and resilient approach under pressure.
Strong experience designing conversational interfaces, with confidence in exploring generative AI and agentic design.
Experience in research methods to inform design choices.

Culture & Benefits

Inclusive and diverse work environment.
Generous pension contribution of up to 15%.
Annual performance-related bonus and share schemes.
30 days’ holiday plus bank holidays.
Range of wellbeing initiatives and parental leave policies.