TL;DR

Senior Content Designer (Loyalty): Shaping rewarding, personalized, and effortless customer experiences for Clubcard loyalty program across various platforms. Focus on improving existing journeys, crafting engaging solutions, and using customer research, data, analytics, and AI to guide design process.

Location: Hybrid in London, UK

Company

Tesco's vision is to become every customer's favourite way to shop, whether they are at home or out on the move.

What you will do

Create engaging, effective and consistent content across app, website, and in-store checkouts.
Contribute to the strategic direction of the content design team.
Collaborate with UX/UI designers, researchers, product owners, and developers to build and evolve customer experiences.
Map and audit existing journeys and content, iterating and improving.
Champion the importance and value of content design with partners across the business.

Requirements

An extensive background in content design for digital channels, products, and services.
Expertise in content design methodology and its value to user experience and business metrics.
Ability to manage complex stakeholder needs across multiple business areas.
Interest in the application of AI technology.
Ideally, experience working on a large, customer-facing retail platform (app and web).
Understanding of the crucial need for accessibility and inclusivity.

Culture & Benefits

Annual bonus scheme of up to 20% of base salary.
Holiday starting at 25 days plus a personal day (plus Bank holidays).
Private medical insurance.
26 weeks maternity and adoption leave at full pay (after 1 year's service).
Free 24/7 virtual GP service and Employee Assistance Programme.