Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Ensuring smooth operations and excellent experience for hirify.global Card customers with an accent on managing onboarding, compliance, and day-to-day follow-ups. Focus on timely customer activations, compliance adherence, and consistent satisfaction throughout their cards journey.

Location: Hybrid Work Policy (requiring attendance at a company office)

Company

hirify.global is a global fintech scale-up focused on making spend management easy with an intuitive, user-focused app powered by smart OCR technology.

What you will do

• Manage end-to-end onboarding for new card customers, guiding them through setup, documentation, and configuration.
• Coordinate with internal teams (Sales, Product, Finance) and card partners to ensure timely activations.
• Act as the operational point of contact for existing card customers and coordinate issue resolution.
• Provide clear updates to customers and ensure satisfaction through proactive communication.
• Identify operational bottlenecks and propose improvements to optimize product offering and workflows.
• Contribute to internal documentation and best practice sharing.

Requirements

• Strong attention to detail and organizational skills.
• Excellent written and verbal communication skills.
• Proven ability to develop practical, workable solutions.

Nice to have

• Experience in audit, banking or accounting.
• An appetite for learning.

Culture & Benefits

• Competitive salary and benefits package.
• Upskilling through training and coaching programs.
• Professional freedom and a flexible work environment.
• Regular company and team events.
• International team with over 33 nationalities.
• Spectacular onboarding program for new joiners.