TL;DR

Customer Success Intern (Customer Support): Supporting the Customer Success team in delivering a great customer experience by helping customers adopt and realize value from %hirify_global%’s security awareness training and phishing simulation platform with an accent on consultative customer engagement and onboarding best practices. Focus on assisting with onboarding activities, customer communications, reporting, and internal process improvement.

Location: Position located in Singapore

Company

%hirify_global% is an AI-driven Human Risk Management platform empowering organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset.

What you will do

Support customer onboarding activities by helping track tasks and milestones.
Assist in customer communications (email, calls, video) such as meeting follow-ups, onboarding reminders, and resource sharing.
Leverage %hirify_global% assessments and reporting to support adoption insights.
Monitor customer usage and health indicators by updating internal trackers/dashboards and escalating risks or blockers to the assigned CSM.
Maintain CRM hygiene by updating contact details, notes, activities, and customer status in Salesforce.

Requirements

Currently pursuing or recently completed a diploma/degree in Business, Communications, Information Systems, Cybersecurity, or a related field.
Comfortable with spreadsheets and documents (Excel/Google Sheets; Word/Google Docs).
Familiarity with email and collaboration tools (Gmail, Google Workspace).
Strong verbal and written communications.
Organized, detail-oriented, and able to manage multiple tasks with guidance.
Fluent in Mandarin

Nice to have

Interest in cybersecurity, SaaS, or customer-facing roles.
Exposure to CRM tools (e.g., Salesforce).
Experience working on projects involving customer support, onboarding, training, or account management (school, part-time, or internships).

Culture & Benefits

Company-wide bonuses based on monthly sales targets.
Employee referral bonuses.
Tuition reimbursement, certification reimbursement, and certification completion bonuses.
Modern, high-tech, and fun work environment.

Customer Success Intern (Mandarin) (Singapore)