TL;DR

Support Specialist World of Warships and World of Warships: Legends (Gaming): Communicating with a multilingual audience to resolve game and account issues, including payments, account security, and in-game problems, with an accent on analyzing player requests and improving documentation. Focus on enforcing company policies and preventing rule violations within the %hirify_global% gaming ecosystem.

Location: Work mode: Onsite for the duration of probation period then Hybrid (2-3 days of work from the office) in Belgrade, Serbia.

Company

%hirify_global% is an award-winning online game developer and publisher operating since 1998, known for titles like World of Tanks and World of Warships.

What you will do

Communicate (written) with multilingual players regarding Game and Account issues for World of Warships and World of Warships: Legends.
Analyze Player Requests to identify and report errors, bugs, or inconsistencies.
Update and improve existing documentation.
Monitor user actions to ensure adherence to company policies and prevent rule violations.
Communicate directly with users whose accounts have been banned for violations.

Requirements

Secondary or higher education.
English: B2 required.
Advanced PC user skills.
Willingness to work onsite during probation period (5/2, 8-hour shifts) in Belgrade, Serbia.
Willingness to work alternating shifts (2/2, 12-hour shifts) after probation period in Belgrade, Serbia.

Nice to have

Knowledge of Russian or German languages.
Experience in an IT Support Department or working with users.
Familiarity with %hirify_global% products, especially WoWS PC gaming.
Experience with Outlook, Teams, and Jira.
Knowledge of payment systems (e.g., Paypal, Alipay).

Culture & Benefits

Comprehensive health benefits including premium private health insurance, sick leave, and maternity leave.
Generous paid time off, including additional vacation days, personal days, and special leave.
Career development with educational opportunities, English clubs, and language learning platforms.
Well-being support through a mental health program and FitPass membership.
Commuting allowance, company events, and on-site perks like coffee, fruits, snacks, and a subsidized canteen.
Employee discounts, a Personal Gaming Account, Seniority Awards, and a Referral program.