Support Specialist World of Warships and World of Warships: Legends (Gaming)

TL;DR

Support Specialist World of Warships and World of Warships: Legends (Gaming): Communicating with a multilingual audience to resolve game and account issues, including payments, account security, and in-game problems, with an accent on analyzing player requests and improving documentation. Focus on enforcing company policies and preventing rule violations within the hirify.global gaming ecosystem.

Location: Work mode: Onsite for the duration of probation period then Hybrid (2-3 days of work from the office) in Belgrade, Serbia.

Company

hirify.global is an award-winning online game developer and publisher operating since 1998, known for titles like World of Tanks and World of Warships.

What you will do

• Communicate (written) with multilingual players regarding Game and Account issues for World of Warships and World of Warships: Legends.
• Analyze Player Requests to identify and report errors, bugs, or inconsistencies.
• Update and improve existing documentation.
• Monitor user actions to ensure adherence to company policies and prevent rule violations.
• Communicate directly with users whose accounts have been banned for violations.

Requirements

• Secondary or higher education.
• English: B2 required.
• Advanced PC user skills.
• Willingness to work onsite during probation period (5/2, 8-hour shifts) in Belgrade, Serbia.
• Willingness to work alternating shifts (2/2, 12-hour shifts) after probation period in Belgrade, Serbia.

Nice to have

• Knowledge of Russian or German languages.
• Experience in an IT Support Department or working with users.
• Familiarity with hirify.global products, especially WoWS PC gaming.
• Experience with Outlook, Teams, and Jira.
• Knowledge of payment systems (e.g., Paypal, Alipay).

Culture & Benefits

• Comprehensive health benefits including premium private health insurance, sick leave, and maternity leave.
• Generous paid time off, including additional vacation days, personal days, and special leave.
• Career development with educational opportunities, English clubs, and language learning platforms.
• Well-being support through a mental health program and FitPass membership.
• Commuting allowance, company events, and on-site perks like coffee, fruits, snacks, and a subsidized canteen.
• Employee discounts, a Personal Gaming Account, Seniority Awards, and a Referral program.