TL;DR

Customer Solution Specialist (Customer Support): Guiding B2B e-commerce customers through software questions, shipping logistics, and financial matters with an accent on empowering customers to become shipping experts. Focus on proactively identifying patterns for service improvement and shaping world-class customer experiences.

Location: This position is hybrid and requires you to be based in the Netherlands, working at least 2-3 times a week from the Eindhoven HQ.

Salary: €2,700–€3,000 gross/month

Company

%hirify_global% is a product company providing shipping solutions for B2B e-commerce customers.

What you will do

Guide B2B e-commerce customers through software, shipping, and financial challenges.
Interact with customers via calls, chats, and tickets, ensuring professional and helpful service.
Empower customers to make confident decisions and become shipping experts.
Spot patterns, suggest improvements, and help shape customer experiences.
Grow and develop new skills in areas like process optimization or product knowledge.

Requirements

Full professional proficiency in English and French (speaking and writing).
Strong communication skills and a curious, positive mindset.
Ability to learn, take ownership of mistakes, and grow from them.
Capacity to think quickly, multitask, and remain calm under pressure.
Commitment to working full-time (40 hours/week) Monday-Friday, 8:45-17:30.
Must be based in the Netherlands and able to work from the Eindhoven HQ.

Nice to have

Previous CS experience is a bonus.

Culture & Benefits

Open and energetic culture with free-flowing feedback and encouraged creativity.
Opportunities for growth through training and projects.
28 days of holiday + birthday off.
Mini-sabbatical of 4 weeks every three years.
€2,000 study budget and €500 Work From Home budget.
Access to office gym, pension plan, and health insurance discounts.
Travel compensation and access to discount programs.