TL;DR

Specialist Engineer (Telecoms): Delivering on-site technical support and configuring systems for SWAN customers with an accent on routers, switches, and IP telephony. Focus on diagnosing and resolving complex networking faults and ensuring brilliant customer experience.

Location: Onsite in Inverness, United Kingdom (Field-based role). The successful candidate must have resided in the UK for a minimum of 5 years to undergo Government Security Clearance to SC level.

Salary: £33,331

Company

%hirify_global% is a technology company focused on using the power of communications to create a better world, delivering large-scale technology infrastructure and services.

What you will do

Deliver on-site technical support for SWAN customers, including installations, repairs, and in-life changes of BT Enterprise products.
Configure and optimize routing traffic, ensuring customer services are fully operational and tailored to their needs.
Diagnose and resolve complex faults, performing coordinated diagnostic tests with 2nd line support and implementing on-site fixes.
Perform structured cabling, install connectivity, and conduct Wi-Fi/mobile signal surveys.
Engage with customers, provide tutorials on BT services, and ensure confidence in using solutions.
Identify opportunities for enhancing customer operations through proactive recommendations and support.

Requirements

Proven ability to deliver exceptional customer service and engage confidently with business customers.
Strong empathy and logical problem-solving skills for technical issues.
Recent, relevant, and extensive data networking and telecoms engineering experience, including installation, configuration, and fault resolution of network LAN and WAN infrastructure.
Practical experience in structured cabling, system configuration, and coordinated diagnostics.
Must be willing to undergo Government Security Clearance to SC level.
Required to have resided in the UK for a minimum of 5 years.
Willingness to cover an out-of-hours on-call rota slot.

Culture & Benefits

BT Pension scheme with a minimum 5% employee and 10% BT contribution.
Enhanced equal family leave (18 weeks full pay, 8 weeks half pay) from January 2025.
Enhanced women’s health support including menopause symptoms and cancer screenings.
22 days annual leave, increasing with service.
24/7 private virtual GP appointments for UK colleagues.
2 weeks carer’s leave.
World-class training and development opportunities.
Option to join BT Shares Saving schemes.
Flexible working options (job share, reduced hours) are considered.