TL;DR

Vip Account Manager: Retaining and maintaining VIP players, improving key matrices through proactive outbound communication, and ensuring a personal and engaging experience. Focus on building strong relationships with VIP customers and reflecting player sentiments to the business.

Company

%hirify_global% is a mobile games company that uses cutting-edge technologies like AI and machine learning to craft immersive gaming experiences.

What you will do

Retain and maintain VIP players through proactive outbound communication.
Ensure a personal, engaging, and rewarding experience for VIP players.
Manage a VIP community and reflect player sentiments to the business.
Build strong relationships and establish personal connections with VIP customers.
Identify patterns in VIP behavior using strong analytical skills.
Maintain and improve key matrices through data-driven insights.

Requirements

2+ years of experience in customer success / customer support - Must.
Proven analytical competencies and data-oriented - Must.
Native or Mother-tongue level English - Must.
Technical background (SQL, courses, relevant degree, or technological unit) - Nice to Have.
Focus on consumer behavior in digital entertainment/games - advantage.
Experience in building social content – Advantage.

Nice to have

Technical background (SQL, courses, relevant degree, or technological unit).
Focus on consumer behavior in digital entertainment/games.
Experience in building social content.
Experience performing in-front of a camera (acting, narrating, hosting).

Culture & Benefits

Equal opportunity employer valuing diversity.
Inclusive culture embracing core values and agile DNA.
Dynamic team of storytellers, strategists, creators, and data scientists.