Vip Account Manager

TL;DR

Vip Account Manager: Retaining and maintaining VIP players, improving key matrices through proactive outbound communication, and ensuring a personal and engaging experience. Focus on building strong relationships with VIP customers and reflecting player sentiments to the business.

Company

hirify.global is a mobile games company that uses cutting-edge technologies like AI and machine learning to craft immersive gaming experiences.

What you will do

• Retain and maintain VIP players through proactive outbound communication.
• Ensure a personal, engaging, and rewarding experience for VIP players.
• Manage a VIP community and reflect player sentiments to the business.
• Build strong relationships and establish personal connections with VIP customers.
• Identify patterns in VIP behavior using strong analytical skills.
• Maintain and improve key matrices through data-driven insights.

Requirements

• 2+ years of experience in customer success / customer support - Must.
• Proven analytical competencies and data-oriented - Must.
• Native or Mother-tongue level English - Must.
• Technical background (SQL, courses, relevant degree, or technological unit) - Nice to Have.
• Focus on consumer behavior in digital entertainment/games - advantage.
• Experience in building social content – Advantage.

Nice to have

• Technical background (SQL, courses, relevant degree, or technological unit).
• Focus on consumer behavior in digital entertainment/games.
• Experience in building social content.
• Experience performing in-front of a camera (acting, narrating, hosting).

Culture & Benefits

• Equal opportunity employer valuing diversity.
• Inclusive culture embracing core values and agile DNA.
• Dynamic team of storytellers, strategists, creators, and data scientists.