Sales Operations & Support Analyst

TL;DR

Sales Operations & Support Analyst: Enhancing customer experience and relationships by providing technical support to the sales team, troubleshooting system issues, and conducting training for sales tools. Focus on resolving CPQ issues, managing customer setup requests, and ensuring efficient sales processes.

Location: This is an onsite position based in Mandaluyong City, Philippines. Candidates must also comply with hirify.global's work authorization policy, which states, "hirify.global will only employ those who are legally authorized to work in the United States." Sponsorship for work authorization will not be provided.

Company

hirify.global is a global leader in critical digital infrastructure, scaling up to meet the demands of AI, data centers, and next-gen technology.

What you will do

• Provide technical support to the sales team, LVOs, and order coordinators by troubleshooting system issues.
• Manage and troubleshoot CPQ issues, escalating to leadership or IT when necessary.
• Create and manage ServiceNow incident tickets for escalations to Infosys.
• Raise and track customer setup requests in dataZen on behalf of sales representatives.
• Conduct CPQ training for sales representatives on quote entry and navigation.
• Update opportunities in Oracle CRM and sync information to CPQ.

Requirements

• Bachelor's Degree in any 4-year course.
• Minimum 3 years of experience in Customer Service and 2 years within a hirify.global Customer Service environment.
• Fluent in English with excellent verbal and written communication skills.
• Strong research, analytical skills, and proficiency in Windows applications.
• Ability to troubleshoot CPQ issues and navigate systems like Oracle CRM, PIM, and Power BI.
• Self-motivated, enthusiastic, adaptable, and a team player with strong attention to detail.

Culture & Benefits

• High-performance culture empowering innovation, excellence, and impact, recognizing top talent with CEO Awards.
• Leadership focused on accountability, trust, ownership, collaboration, and customer-centric thinking.
• Opportunities for continuous development through rotational programs and high-impact projects.
• Commitment to inclusion, valuing unique strengths and perspectives.
• Emphasis on Safety, Integrity, Respect, Teamwork, and Diversity & Inclusion.