TL;DR

Manager, Customer Community: Building, managing, and scaling customer and employee social programs with an accent on increasing engagement, providing value, and building brand trust. Focus on developing end-to-end community strategy, daily moderation, and measuring business value through analytics.

Location: Remote from Canada

Salary: $93,800 CAD – $140,600 CAD

Company

%hirify_global% is a company focused on building, managing, and scaling customer and employee social programs for its product.

What you will do

Oversee, train, and mentor direct report(s) and provide performance feedback.
Develop and execute end-to-end strategy for customer community platforms to increase engagement and build brand trust.
Manage day-to-day community operations, including content programming and moderation.
Serve as the primary point of escalation for customer issues within the communities.
Oversee the employee advocacy program to empower brand narrative sharing.
Measure community analytics, track growth and engagement, and refine strategies.
Work cross-functionally with the Marketing organization to source user-generated content and product feedback.

Requirements

5+ years of experience in community management and social media, including team management.
Proven expertise in developing and managing online communities (e.g., Facebook Groups, Khoros, Gainsight).
Excellent written and verbal communication skills with exceptional attention to detail and diplomacy for sensitive customer escalations.
Ability to understand community dynamics and implement new strategies to elevate customer success.
Data-driven problem solver with a clear perspective on how to measure community health and demonstrate business value.

Culture & Benefits

Flexible time off with ample learning and development opportunities.
Comprehensive onboarding program and leadership training for Titans at all levels.
Company-paid medical, dental, and vision for you and your dependents, RSP match, and an employee assistance program.
Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support, and financial planning tools.
Inclusive culture that celebrates individuality and uniqueness.