TL;DR

Client Services Associate: Providing high-quality support to clients in a fast-paced online trading environment with an accent on delivering accurate, timely, and professional assistance across all communication channels. Focus on resolving client queries related to platform functionality, deposits/withdrawals, KYC, and managing complaints while ensuring adherence to regulatory guidelines.

Location: Onsite in Dubai

Salary: Competitive Salary

Company

%hirify_global% is a leading trading platform expanding globally, known for its award-winning technology and seamless client experience.

What you will do

Provide timely, accurate, and professional assistance to clients via live chat, phone, and email.
Support CFD and financial trading clients across multiple regions and languages.
Handle client queries related to trading platform functionality, deposits/withdrawals, and KYC.
Resolve issues collaboratively with Compliance, Risk, Payments, and Dealing teams.
Manage and resolve client complaints at the first point of contact.
Contribute to knowledge bases, FAQs, and process documentation, providing insights for improvements.

Requirements

1-2 years of experience in customer service within online trading, forex, or CFD environments.
Understanding of financial platforms, trading concepts, and client-support workflows.
Knowledge of regulated environments and KYC/AML processes.
Excellent communication and problem-solving skills.
High emotional intelligence, empathy, and a customer-centric mindset.
Proficiency with CRM/ticketing tools like Zendesk and Jira.

Culture & Benefits

Competitive Salary and Annual Performance Bonus.
Comprehensive Health Benefits and location-specific perks.
Generous Time Off and two annual Volunteer Days.
Employee Referral Program.
Opportunity for 30 extra days to work remotely from anywhere in the world (Workation Wonderland).
Dynamic and rapidly expanding company that values talent, initiative, and creativity.