TL;DR

Solutions Architect (SaaS/Customer Success): Designing and optimizing %hirify_global% environments for adoption, scalability, and value with an accent on technical strategy and solution configuration. Focus on translating business requirements into scalable technical solutions and driving long-term customer success post-onboarding.

Location: Remote (United States) with occasional travel for team meetings, training, or company events.

Salary: $80,000 – $105,000 USD annually

Company

%hirify_global% is an AI-powered retention engine that provides a CustomerOS platform to orchestrate the customer journey for over 2,000 companies.

What you will do

Understand %hirify_global% products to solve customer problems and create solutions.
Serve as a technical strategist to drive adoption and expansion for existing clients.
Lead discovery and requirement-gathering sessions to understand and document business needs.
Design and configure %hirify_global% solutions based on best practices and client-specific goals.
Deliver enablement sessions to empower %hirify_global% Admins and key stakeholders.
Build strong, trust-based relationships with clients and proactively identify/resolve risks.

Requirements

3 to 6 years of experience in Professional Services, Technical Consulting, or Enterprise SaaS implementation.
Hands-on experience with CRM platforms (Salesforce or Dynamics preferred), databases, and data integration tools.
Strong understanding of Customer Success principles and ability to translate business needs into scalable technical solutions.
Experience managing multiple customer projects simultaneously (5–10 engagements).
Familiarity with agile and waterfall delivery methodologies.
Excellent communication, facilitation, and presentation skills.

Nice to have

Scripting experience in Python or Node.js to support custom solutions and automation.
Salesforce certification or experience.
Prior experience with %hirify_global% CS and/or Customer Success Operations (CS Ops).

Culture & Benefits

Comprehensive benefits package including fully covered medical premiums (employee-only).
Flexible PTO, 401(k) plan, dental and vision coverage.
Remote work options available from the United States.
$10,000 lifetime fertility stipend and access to coworking spaces around the globe.
Dedicated Recharge Holidays (one long weekend each quarter).
Culture guided by Human-First values and opportunities for growth.

Solutions Architect (SaaS)