Senior Account Manager (SaaS)

TL;DR

Senior Account Manager (SaaS): Nurturing client relationships, driving revenue growth, and providing innovative solutions to meet client needs with an accent on assessing and resolving issues. Focus on strategic account planning, maximizing client satisfaction, retention, and revenue generation.

Location: EMEA Remote

Salary: $150,000 USD OTE (or equivalent in local currency)

Company

hirify.global powers automated communication that people actually want to receive.

What you will do

• Serve as the primary liaison for high-potential accounts, employing advanced negotiation and communication skills and a deep understanding of client needs to foster lasting partnerships.
• Work directly with Leadership on the development and execution of comprehensive account strategies, leveraging your expertise to maximize client satisfaction, retention, and revenue generation.
• Implement monitoring and analysis of account health, proactively identifying areas for optimization and implementing creative solutions.
• Provide high-level support to clients, resolving complex issues and escalations efficiently and professionally to ensure a superior customer experience.
• Stay at the forefront of industry trends and market developments, leveraging your expertise to drive innovation and maintain hirify.global's competitive edge.

Requirements

• Minimum of 5 years of experience in account management, sales, or related roles within the SaaS industry.
• Expert verbal and written communication skills, with the ability to convey complex ideas persuasively and adapt communication style to diverse audiences.
• Demonstrated ability to analyze data, assess trends, and develop sophisticated strategies to drive business outcomes and achieve revenue targets.
• Ability to cultivate relationships with senior internal and external stakeholders, influencing decision-making and driving consensus on complex matters.
• Familiarity with SaaS platforms and CRM tools, with the ability to quickly learn and adapt to new technologies.
• Previous experience managing cross-functional projects or initiatives, coordinating efforts across teams to achieve shared objectives.

Nice to have

• Proficiency in French, German, a Nordic language, Dutch, or Spanish.

Culture & Benefits

• Inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• Offer 16 weeks paid parental leave and unlimited PTO.
• Provide stipends for remote work and wellness.
• Offer a professional development budget.

Hiring process

• 30-minute video call with Recruiter
• 45-minute video call with Hiring Manager
• Take Home Assignment
• 45-minute Assignment Review Call with a few potential team members