TL;DR

Senior Digital Technical Support Engineer (D365): Leading the technical support of enterprise solutions for Microsoft Dynamics 365 Customer Engagement and Finance & Operations with an accent on troubleshooting D365 applications and collaborating cross-functionally with various teams. Focus on incident management, escalation, and resolution, ensuring scalable and resilient solutions.

Location: Must be based in the United States

Salary: $110,520.00 - $165,840.00

Company

%hirify_global% Inc. is a global company that designs, manufactures, and sells machinery, engines, financial products, and insurance to customers via a worldwide dealer network.

What you will do

Serve as the technical support authority within the ERP Engineering team.
Serve as the lead Tier 3 support resource for D365 and the primary liaison to Cat Customer Support.
Prepare technical and non-technical documentation and presentations.
Play a key role in conducting risk assessments, root cause analysis, and issue resolution.
Communicate end-user feedback to technology teams to improve product quality and roadmap.
Lead initiatives to improve support process efficiency and productivity.

Requirements

Implement best practices for technical troubleshooting approaches, tools, and techniques.
Provide relevant information and convey ideas, information, and business needs to all audience types.
Leverage monitoring solutions to proactively detect system anomalies, performance degradation, and emerging risks.
Align customer needs and satisfaction as primary considerations in all business decisions.
Must be a US Citizen or have a valid Green Card

Nice to have

Proven track record of supporting large-scale enterprise D365 implementations.
Expert level experience with supporting Power Platform applications.
Extensive experience with Azure DevOps and Azure Application Insights for D365.
Working knowledge of SQL queries and reporting.
Working knowledge of Azure tenant and environment management.

Culture & Benefits

Medical, dental, and vision benefits.
Paid time off plan (Vacation, Holidays, Volunteer, etc.).
401(k) savings plans.
Career Development.
Incentive bonus.
Disability benefits, Life Insurance, Parental leave, Adoption benefits, and Tuition Reimbursement.