TL;DR

System Management Process Specialist: Managing and optimizing IT infrastructure, ensuring systems run at peak performance with an accent on new service preparation and change management processes. Focus on troubleshooting critical customer situations and providing solutions to keep systems secure, reliable, and efficient.

Location: Partially Remote, Lima, Peru

Company

%hirify_global% designs, builds, manages and modernizes the mission-critical technology systems that the world depends on every day.

What you will do

Administer and support Linux and Windows operating systems.
Act as the primary point of contact for Incident Management (INC MAS), coordinating communication, escalation, and execution timelines.
Lead and orchestrate INC sessions, Problem Management reviews, Preventive Monitoring, War Rooms (WR), Work Requests (WR), and remediation activities.
Manage operational processes, including Pre-INC Committee/ Post Pre-INC Committee/ INC Committee/ Post INC Committee/ Preventive Monitoring sessions.
Monitor and track WR reports/ High-severity incidents (0 and 1)/ Willy and Dynatrace alerts/ XMatters notifications/ Problem Tickets.
Collaborate with a multidisciplinary IT team, including Help Desk support, application teams, network teams, cyber security, and operational leaders.

Requirements

Proven more than three years of experience in system administration, network administration, and technical support.
Solid understanding of operating systems (Windows, Linux, Unix), networks, and enterprise software environments.
Experience in incident management within an IT environment (minimum 3 years).
Strong understanding of business processes and the relationship to the technology ecosystem.
Familiarity with: Cybersecurity and security operations/ Incident response/ Vulnerability management/ IT security architecture/ Risk management/ Cyber threat hunting/ Cybersecurity standards and best practices
Organizational skills for managing multiple processes in parallel.

Nice to have

Strong analytical and systematic troubleshooting skills.
Knowledge of relational databases (SQL, DB2, MySQL, etc.).
Background in financial, banking, or highly regulated environments.
ITIL Foundation (Incident, Problem, Change, Crisis Management).

Culture & Benefits

%hirify_global% cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter.
Employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more.
Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.