TL;DR

Technical Support Representative: Providing concierge-level customer service and technical support for %hirify_global%'s clients, with an accent on problem-solving, active listening, and interactive solutions via chat, email, and MS Teams. Focus on learning new platforms, achieving certifications, and collaborating with back-office teams for escalations.

Location: Partially Remote from Heredia, Costa Rica

Company

%hirify_global% designs, builds, manages, and modernizes mission-critical technology systems for global clients.

What you will do

Provide concierge-level customer service and technical support to clients.
Solve customer problems through interactive solutions (chat, email, MS Teams).
Learn new technologies and platforms, including Microsoft 365 and Excel.
Earn certifications like Google Cloud, Azure, and Microsoft.
Collaborate with back-office teams to handle escalations.
Gain exposure to various job roles and find mentors for career pathing.

Requirements

Minimum 6 months of entry-level help desk or technical support experience.
Knowledge of Windows operating systems.
Basic troubleshooting and problem-solving skills.
Customer support experience with active listening and adaptability.
English: B2 or higher communication skills required.

Nice to have

Experience with Mac or Linux operating systems.
Experience handling tickets, chat, and calls in technical support.
Ability to quickly learn new technologies.
Adaptability and willingness to work in a team environment.

Culture & Benefits

Opportunities for personal and professional development and career advancement.
Access to industry-leading learning programs and certifications (Microsoft, Google, Amazon, Skillsoft).
Supportive and inclusive work environment with %hirify_global% Inclusion Networks.
Benefits focused on employee well-being and diversity.
Opportunities for volunteering and giving back through a company platform.