TL;DR

Senior Customer Advocacy Manager: Building and scaling customer advocacy programs, including sales reference, peer review, and customer evidence, with an accent on driving revenue growth and strengthening brand credibility. Focus on developing structured, scalable programs that amplify customer voice and integrate advocacy into key sales and marketing channels.

Location: Remote (United States)

Company

%hirify_global% is a pioneer in Hybrid ITAM and FinOps, providing data-oriented SaaS solutions for technology value optimization to save customers billions in wasted technology spend.

What you will do

Build and lead end-to-end strategy and execution of global customer reference programs.
Develop and execute a customer review strategy to increase brand trust and accelerate buyer decision-making.
Build the strategic plan for customer storytelling initiatives and efficiently scale production of compelling customer stories, case studies, and ROI proof points.
Create and maintain customer evidence templates, interview guides, and best practices.
Identify relevant ways to apply AI to scale advocacy programs and content creation.
Support marketing advocacy by identifying and securing customer speakers for events and providing customer proof points for analyst engagement.

Requirements

5-7+ years of experience in customer marketing, advocacy, or a related field (B2B SaaS preferred).
Proven track record of building and scaling customer reference, peer review, and advocacy programs.
Experience with advocacy and evidence programs spanning multiple products and global scope, including strategic partners.
Strong cross-functional collaboration skills, comfortable working with Sales, Customer Success, and Marketing.
Experience producing content and customer storytelling, from case studies to ROI proof points.
Familiarity with Salesforce, Gainsight, G2, TrustRadius, and advocacy tools like User Evidence.
Remote: Must be based in the United States.

Culture & Benefits

Transforming the software industry with over 50,000 customers.
Consistently recognized by Gartner, Forrester, and IDC as a category leader.
Committed to diversity, equity, and inclusion, driven by a dedicated DEI council.
Provides accommodations for candidates requiring assistance.