TL;DR

Success at Scale Programs Manager II (AI): executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, with an accent on implementing customer-centric digital campaigns and ensuring scalable, data-driven post-sale campaigns. Focus on optimizing product adoption, customer retention, and expansion through automation and self-service, and collaborating with cross-functional teams for process improvement.

Location: Remote, United States

Salary: $68,200.00 - $181,000.00 USD/Yr.

Company

%hirify_global% is the world’s leading AI-powered developer platform with 150 million developers and counting.

What you will do

Implement and optimize digital-first programs to drive product adoption, customer retention, and expansion.
Build and execute digital and scale programs to enhance customer success through automation, self-service, and community models.
Collaborate with cross-functional partners across Customer Success, Operations, Analytics, Marketing, Product, and Sales.
Track and report on program success, contributing to continuous improvements.
Stay updated on industry trends and best practices, understanding customer needs.

Requirements

3+ years experience in program management, project management, customer success, or lifecycle marketing (or Bachelor's Degree + 1+ year experience).
1+ year experience with customer success methodology, preferably digital and/or scaled customer success.
1+ year experience with customer engagement and communication platforms (e.g., Gainsight, Totango, Marketo, and/or Salesforce).
Must be able to work from Remote, United States.

Nice to have

Strong collaborative mindset with the ability to influence across cross-functional teams in a fast-paced B2B SaaS environment.
Experience utilizing data to inform decisions.
Experience with the software development or DevOps domains, influencing scalable processes and leveraging automation tools.
Knowledge of digital customer journey frameworks and/or lifecycle automation.
Experience with analytics tools (e.g., Tableau, PowerBI, Salesforce, Azure Analytics Services).

Culture & Benefits

Remote-first work environment.
Competitive pay, generous learning and growth opportunities, and excellent benefits.
Values: customer-obsessed, ship to learn, growth mindset, own the outcome, better together, diverse and inclusive.
Leadership principles: Create clarity, generate energy, deliver success.