TL;DR

Essential Implementation Manager (SaaS/HRTech): Managing the full lifecycle of SaaS product implementations for mid-market customers with an accent on project management, platform configuration, and learning strategy. Focus on technical setup, integration, and providing strategic advice to ensure high customer satisfaction and successful platform adoption.

Location: Remote within EMEA, with full remote work possible anywhere in France or from the Paris office.

Company

%hirify_global% enables companies to upskill from within through its collaborative learning management system, supporting employee, customer, and partner growth.

What you will do

Manage the complete implementation lifecycle for mid-market customers, from sales handover to platform launch.
Design platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic learning advice.
Ensure successful go-lives, high customer satisfaction, and capitalize on internal process improvements.
Implement key integrations (SSO, HRIS, third-party tools) and provide technical guidance.
Develop and maintain internal knowledge base, sharing resources for department scalability.
Help onboard and mentor new implementation managers and contribute to process improvement.

Requirements

3+ years in a customer-facing role such as Implementation Project Manager or Technical Account Manager.
Experience deploying SaaS products, ideally in HR or learning technology.
Ability to manage end-to-end projects with multiple stakeholders and concurrent implementations.
Hands-on experience or strong interest in integration topics (flat file, APIs, SSO).
Solution-oriented mindset with a strong client-first approach.
Fluent English (US/UK) or B2 level equivalent (FR, DE).

Culture & Benefits

Flexible hours and full remote work possible anywhere in France.
Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription.
1 month parental leave for the second parent.
Diverse, equitable, and inclusive workplace with 6 active ERGs.
Commitment to Corporate Social Responsibility.
Culture based on the Convexity framework.

Hiring process

Phone Screen with Talent Acquisition Manager.
Discovery Meeting with Learning Engagement Consultant Coach.
Case Study Meeting (to prepare at home) and Clarification Meeting.
Culture Fit Meeting.
Reference Checks.

Essential Implementation Manager (HRTech)