Account Manager (ServiceNow)

TL;DR

Account Manager (ServiceNow): Growing client relationships and maximising the value of ServiceNow investments with an accent on consultative client engagement and long-term success planning. Focus on deepening platform adoption and ensuring top-tier service delivery.

Location: Hybrid (Waterloo office + home working)

Salary: £65k–£75k + performance bonus

Company

Fast-scaling ServiceNow specialist known for delivering high-impact, platform-led service solutions across the UK.

What you will do

• Maintain and grow client relationships with key ServiceNow customers.
• Lead client reviews, performance updates, and contract renewals.
• Identify opportunities for upselling, cross-selling and platform optimisation.
• Act as the day-to-day client contact, ensuring timely support and engagement.
• Collaborate with technical, delivery and commercial teams for seamless client outcomes.

Requirements

• Proven experience in account management or customer success (tech/managed service preferred).
• Working knowledge of ServiceNow or similar enterprise platforms.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple accounts and drive strategic value.
• Strong commercial awareness and experience with contract negotiation.

Culture & Benefits

• Health cover and dental
• Enhanced parental leave
• 25 days holiday
• Pension scheme and life insurance