TL;DR

Account Manager (ServiceNow): Growing client relationships and maximising the value of ServiceNow investments with an accent on consultative client engagement and long-term success planning. Focus on deepening platform adoption and ensuring top-tier service delivery.

Location: Hybrid (Waterloo office + home working)

Salary: £65k–£75k + performance bonus

Company

Fast-scaling ServiceNow specialist known for delivering high-impact, platform-led service solutions across the UK.

What you will do

Maintain and grow client relationships with key ServiceNow customers.
Lead client reviews, performance updates, and contract renewals.
Identify opportunities for upselling, cross-selling and platform optimisation.
Act as the day-to-day client contact, ensuring timely support and engagement.
Collaborate with technical, delivery and commercial teams for seamless client outcomes.

Requirements

Proven experience in account management or customer success (tech/managed service preferred).
Working knowledge of ServiceNow or similar enterprise platforms.
Excellent communication and stakeholder management skills.
Ability to manage multiple accounts and drive strategic value.
Strong commercial awareness and experience with contract negotiation.

Culture & Benefits

Health cover and dental
Enhanced parental leave
25 days holiday
Pension scheme and life insurance