Customer Success Manager (Japan)

TL;DR

Customer Success Manager (Japan): Delivering high-touch service to institutional clients, helping them optimize their use of hirify.global’s digital asset offerings with an accent on understanding business needs, driving product adoption, and ensuring long-term satisfaction. Focus on building strong relationships, developing tailored success strategies, and proactively managing customer health metrics across the APAC region.

Location: Remote, must be based in Japan. Supporting clients across the APAC region.

Company

hirify.global is a leading infrastructure provider of digital asset solutions, offering custody, wallets, staking, trading, and settlement services to institutions and millions of retail investors worldwide.

What you will do

• Serve as a dedicated advisor to institutional clients, optimizing their use of hirify.global’s offerings.
• Build and maintain strong relationships with key stakeholders to ensure engagement and satisfaction.
• Partner with clients to develop tailored success strategies and track progress with KPIs.
• Conduct regular check-ins and strategic business reviews with executive and technical stakeholders.
• Collaborate with Sales, Engineering, Product, and Support teams to enhance customer experience.
• Proactively manage risks, monitor customer health metrics, and mitigate churn.

Requirements

• 3+ years of experience in account management, customer success, or similar roles in technology or financial services.
• Proven ability to guide customers through complex technological or operational transitions.
• Strong analytical skills to interpret customer data and translate insights into actionable strategies.
• Experience managing high-value customer portfolios ($1M+ ARR) and driving expansion/renewal opportunities.
• Excellent communication and problem-solving skills, capable of engaging with executives and technical stakeholders.
• Project management expertise for effective initiative execution.

Nice to have

• Familiarity with the cryptocurrency ecosystem, trading, or digital asset custody.

Culture & Benefits

• Competitive base salary, bonus, and stock options.
• 100% company-paid health insurance for employee, partner, and dependents.
• Paid parental leave and paid vacation.
• Free custom lunches, dinners, and snacks.
• Computer equipment and workplace furniture.
• Inspiring startup environment with a focus on ownership, craftsmanship, and open communication.