Customer Success Manager (Channel Partners)

TL;DR

Customer Success Manager (Channel Partners): Achieving NPS/CSAT scores, retention, and expansion goals by coaching partner's Customer Success Managers. Focus on managing customer escalations, providing policy support, and contributing to Customer Success best practices.

Location: Located in the USA

Salary: $100,000-120,000

Company

hirify.global is a leading innovator in cloud ERP solutions with growing businesses worldwide.

What you will do

• Achieve world-class NPS/CSAT scores, retention, churn and contraction mitigation, renewals, and expansion goals via effective and efficient territory management.
• Coach and teach our partner’s Customer Success Managers (P-CSMs) how to excel at customer success.
• Own and manage customer escalations and coordinate across departments to final resolution.
• Assist P-CSMs with policy and license questions.
• Contribute to Customer Success Best practices.

Requirements

• 5+ years of SaaS or ERP experience, preferably in Sales or Implementation or Support roles.
• Located in the USA.
• Excellent oral & written and frictionless communication skills.
• You work efficiently and effectively in a telecommuted world (we are mostly a distributed company)
• You listen, ask questions, build consensus, de-escalate, solve ambiguous problems.
• You enjoy coaching and teaching others how to excel as a customer success manager.

Culture & Benefits

• Collaborative and high-energy culture.
• Passionate about the product and mission.
• Value work/life balance.
• Offer exceptional professional and financial growth potential.