Lead Member of Technical Staff (AI/ML)

TL;DR

Lead Member of Technical Staff (AI/ML): Building and optimizing highly scalable, real-time systems for the Shopper Agent platform, transforming shopping into an intelligent conversation with an accent on conversational AI and operational excellence. Focus on researching, evaluating, and integrating cutting-edge AI/ML technologies like LLMs, tackling systemic performance bottlenecks, and mentoring senior engineers across the Commerce Cloud organization.

Location: Onsite in the San Francisco Bay Area, California, specifically San Francisco, Palo Alto, or Los Angeles.

Company

hirify.global is a cloud-based software company focusing on CRM solutions and commerce platforms, driving AI-driven shopper interactions for global brands.

What you will do

• Own the long-term technical strategy and ensure the Shopper Agent platform scales for the world's largest commerce sites.
• Research, evaluate, and integrate cutting-edge AI/ML technologies such as Large Language Models (LLMs), Natural Language Understanding (NLU), and vector databases.
• Solve systemic performance bottlenecks and architectural deficiencies in highly distributed, fault-tolerant cloud-native systems.
• Collaborate with cross-functional teams and mentor senior engineers to raise engineering excellence.
• Define operational excellence, resilience, and security for global enterprise-scale systems.

Requirements

• 12+ years of experience in software engineering, with 3+ years operating as a Principal Engineer (or equivalent) for large-scale production systems.
• Deep mastery in designing and building highly scalable, cloud-native systems, including distributed and event-driven architectures.
• Proficiency in a modern backend language (e.g., Java, Python, or Go) and experience with SQL and NoSQL environments.
• Significant experience building and deploying on public cloud platforms (AWS, Azure, or GCP).
• Strong technical communication skills to articulate complex technical visions.
• For roles in San Francisco and Los Angeles, hirify.global will consider for employment qualified applicants with arrest and conviction records pursuant to local ordinances.

Nice to have

• Prior experience in E-commerce, conversational AI, chatbot development, or large-scale search/recommendation systems.
• Experience working with and deploying machine learning models, specifically involving NLP/NLU or Generative AI/LLMs.

Culture & Benefits

• Be part of a team transforming shopping with intelligent conversational AI for major brands.
• Opportunity to play with cutting-edge AI/ML technologies.
• Work on defining operational excellence, resilience, and security for global enterprise systems.
• Influence engineering practices and mentor senior engineers.