Success At Scale Programs Manager (AI)

TL;DR

Success At Scale Programs Manager (AI): Executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, with an accent on designing customer-centric digital campaigns and leveraging data for successful customer outcomes. Focus on designing AI-powered digital and scale programs, streamlining workflows with analytics and automation, and developing cross-functional plans for business goals and customer success.

Location: Remote, United States

Salary: USD $85,000.00 - USD $225,400.00 /Yr

Company

hirify.global is the world’s leading AI-powered developer platform, used by over 180 million developers and more than 77,000 organizations.

What you will do

• Design, implement, and optimize a portfolio of digital-first programs to drive product adoption, customer retention, and expansion.
• Integrate stakeholder feedback, define KPIs, and refine processes to enhance program efficiency and impact.
• Design AI-powered digital and scale programs that enhance customer success through automation, self-service, and community-driven models.
• Partner with Operations and Analytics to utilize revenue signals and telemetry for customer engagement.
• Develop and execute cross-functional plans that align with business goals and successful customer outcomes.
• Contribute to a culture of innovation, incorporating industry best practices and AI capabilities within digital and scale programs.

Requirements

• 5+ years experience in program management, project management, customer success, lifecycle marketing, or a related field.
• 1+ years experience executing scalable customer success programs that drive measurable impact.
• 1+ years experience with customer engagement and communication platforms (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce).
• English: B2 required
• Must be legally authorized to work in the United States.

Nice to have

• Experience and ability to influence and drive innovation across cross-functional teams in a fast-paced B2B SaaS environment and utilizing data to inform decision making.
• Experience in the software development or DevOps domains, with experience in designing and implementing scalable processes and leveraging automation tools.
• Experience leveraging AI-powered solutions for digital and/or scaled customer engagements.
• Knowledge of digital customer journey frameworks, segmentation strategies, and lifecycle automation.
• Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services.

Culture & Benefits

• Remote-first work environment, supporting work-life balance.
• Competitive pay and generous learning and growth opportunities.
• Excellent benefits to support employees wherever they are.
• Focus on customer obsession, shipping to learn, growth mindset, and ownership.
• Commitment to diversity and inclusion.