TL;DR

Success At Scale Programs Manager (AI): Executing the strategy of post-sale digital and scale programs to drive adoption, retention, and mitigate risks within specific customer segments, with an accent on designing customer-centric digital campaigns and leveraging data for successful customer outcomes. Focus on designing AI-powered digital and scale programs, streamlining workflows with analytics and automation, and developing cross-functional plans for business goals and customer success.

Location: Remote, United States

Salary: USD $85,000.00 - USD $225,400.00 /Yr

Company

%hirify_global% is the world’s leading AI-powered developer platform, used by over 180 million developers and more than 77,000 organizations.

What you will do

Design, implement, and optimize a portfolio of digital-first programs to drive product adoption, customer retention, and expansion.
Integrate stakeholder feedback, define KPIs, and refine processes to enhance program efficiency and impact.
Design AI-powered digital and scale programs that enhance customer success through automation, self-service, and community-driven models.
Partner with Operations and Analytics to utilize revenue signals and telemetry for customer engagement.
Develop and execute cross-functional plans that align with business goals and successful customer outcomes.
Contribute to a culture of innovation, incorporating industry best practices and AI capabilities within digital and scale programs.

Requirements

5+ years experience in program management, project management, customer success, lifecycle marketing, or a related field.
1+ years experience executing scalable customer success programs that drive measurable impact.
1+ years experience with customer engagement and communication platforms (such as Gainsight, Totango, Journey Orchestrator, Marketo, and/or Salesforce).
English: B2 required
Must be legally authorized to work in the United States.

Nice to have

Experience and ability to influence and drive innovation across cross-functional teams in a fast-paced B2B SaaS environment and utilizing data to inform decision making.
Experience in the software development or DevOps domains, with experience in designing and implementing scalable processes and leveraging automation tools.
Experience leveraging AI-powered solutions for digital and/or scaled customer engagements.
Knowledge of digital customer journey frameworks, segmentation strategies, and lifecycle automation.
Experience with analytics tools, such as Tableau, PowerBI, Salesforce, Azure Analytics Services.

Culture & Benefits

Remote-first work environment, supporting work-life balance.
Competitive pay and generous learning and growth opportunities.
Excellent benefits to support employees wherever they are.
Focus on customer obsession, shipping to learn, growth mindset, and ownership.
Commitment to diversity and inclusion.