TL;DR

ServiceNow Platform Technical Lead: Defining and maintaining the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy with an accent on ServiceNow modules and capabilities adoption, platform innovation and continuous improvement initiatives to enhance user experience and business outcomes. Focus on platform governance & architecture, data models, and integrations with enterprise systems and ensuring compliance with security, privacy, and regulatory requirements.

Location: 1 Braham Street, London, United Kingdom

Company

%hirify_global% was the world’s first telco and our heritage in the sector is unrivalled.

What you will do

Define and maintain the long-term vision and roadmap for the ServiceNow platform in alignment with business and IT strategy.
Lead the evaluation and adoption of new ServiceNow modules and capabilities (e.g., ITSM, ITOM, HRSD, SecOps, GRC, CSM, App Engine etc).
Drive platform innovation and continuous improvement initiatives to enhance user experience and business outcomes.
Establish and enforce platform governance, development standards, and best practices.
Oversee platform architecture, data models, and integrations with enterprise systems.
Ensure compliance with security, privacy, and regulatory requirements.

Requirements

Proven experience leading enterprise-scale ServiceNow implementations and managing cross-functional teams.
Strong understanding of ITIL, Agile, and DevOps methodologies.
Demonstrated ability to manage complex stakeholder relationships and drive consensus.
Excellent communication, leadership, and organisational skills.
Inspire people to use the Continuous Improvement approach to improve People, Delivery, Quality and Cost.
Leverages diverse and inclusive thinking to maximise the effectiveness and success of teams, policies, practices, and products.

Nice to have

ServiceNow certifications: Certified System Administrator (CSA), Certified Implementation Specialist (CIS), Certified Application Developer (CAD).
Experience with scripting (JavaScript, Glide), Flow Designer, Integration Hub, and REST/SOAP APIs.
Hands on Ex ServiceNow CMDB data model, GEN AI, Agentic AI, ITOM, Service Bridge, CSM, ITSM, Risk Management, TMF compliant ServiceNow integration framework, Licensing model

Culture & Benefits

An annual on-target bonus of 10% (personal and company multipliers)
BT Pension scheme: minimum 5% employee contribution, BT contribution 10%
Exclusive colleague discounts on our latest and greatest BT broadband packages
50% off EE mobile pay monthly or SIM only plans, and 50% discount for friends and family on EE SIM only plans
Discounted EE TV, including TNT Sport and the NOW Entertainment membership
25 days annual leave (not including bank holidays), increasing with service