TL;DR

Customer Success Representative (Sales): Driving renewals and expansion, exceeding quotas, and ensuring customer retention. Focus on proactively engaging customers, reactivating lapsed support, and collaborating with internal teams to streamline processes.

Location: Bucharest, București. Work Location: Hybrid

Company

Veeam is a global market leader in data resilience, providing data backup, recovery, portability, security, and intelligence solutions for over 550,000 customers worldwide.

What you will do

Drive customer renewals and expansion to exceed quota targets.
Proactively engage customers before support expiration to assess needs and ensure a smooth renewal process.
Identify and engage decision-makers within customer and partner organizations, aligning solutions with their priorities and needs.
Re-engage customers with lapsed support through targeted outreach and proactive calling.
Assist customers with licensing transfers, support ticket escalations, and general inquiries to enhance customer experience and satisfaction.
Provide support to Veeam’s channel partners, enabling them to successfully close renewals and additional license sales.

Requirements

Bachelor’s degree or equivalent combination of education and experience.
Fluent level of English
Proven experience in managing customer relationships and ensuring a positive customer experience.
Strong experience in B2B sales, account management, or customer success, preferably in the IT/software industry.
Proficiency in CRM systems with a focus on maintaining accurate customer records and pipeline management.
Excellent verbal and written communication skills, with the ability to clearly articulate solutions and offers.

Culture & Benefits

21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care.
Private health, dental, and vision insurance for employees and dependents.
Mental health support with up to 12 free therapy sessions.
Monthly lifestyle and daily meal benefits.
Professional training and education, including courses and workshops and unlimited access to online learning platforms.