Customer Success Representative (Sales)

TL;DR

Customer Success Representative (Sales): Driving renewals and expansion, exceeding quotas, and ensuring customer retention. Focus on proactively engaging customers, reactivating lapsed support, and collaborating with internal teams to streamline processes.

Location: Bucharest, București. Work Location: Hybrid

Company

Veeam is a global market leader in data resilience, providing data backup, recovery, portability, security, and intelligence solutions for over 550,000 customers worldwide.

What you will do

• Drive customer renewals and expansion to exceed quota targets.
• Proactively engage customers before support expiration to assess needs and ensure a smooth renewal process.
• Identify and engage decision-makers within customer and partner organizations, aligning solutions with their priorities and needs.
• Re-engage customers with lapsed support through targeted outreach and proactive calling.
• Assist customers with licensing transfers, support ticket escalations, and general inquiries to enhance customer experience and satisfaction.
• Provide support to Veeam’s channel partners, enabling them to successfully close renewals and additional license sales.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• Fluent level of English
• Proven experience in managing customer relationships and ensuring a positive customer experience.
• Strong experience in B2B sales, account management, or customer success, preferably in the IT/software industry.
• Proficiency in CRM systems with a focus on maintaining accurate customer records and pipeline management.
• Excellent verbal and written communication skills, with the ability to clearly articulate solutions and offers.

Culture & Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 global VeeaMe Days for self-care.
• Private health, dental, and vision insurance for employees and dependents.
• Mental health support with up to 12 free therapy sessions.
• Monthly lifestyle and daily meal benefits.
• Professional training and education, including courses and workshops and unlimited access to online learning platforms.