Executive - Client Experience

TL;DR

Executive - Client Experience (Customer Support): Ensuring precision, empathy, and professionalism in client interactions, supporting remarkable, tech-driven financial experiences to users. Focus on maintaining client trust and converting feedback into continuous improvement.

Location: On-site in Colombo, Western Province, Sri Lanka

Company

hirify.global is a global platform revolutionising access to performance-based capital, empowering driven individuals through its brand, FundedNext.

What you will do

• Respond promptly to customer inquiries via Instant CRM and helpdesk systems.
• Capture and relay client feedback to relevant internal teams.
• Collect and maintain accurate client records in the support database.
• Support the team by executing daily tasks as directed by the supervisor.

Requirements

• Excellent English writing and speaking skills.
• Strong communication ability across email, live chat, and internal tools.
• Fast and accurate typing speed.
• High adaptability, patience, and attention to detail.
• Strong familiarity with Google Sheets and Microsoft Office Suite.
• The ability to work calmly under pressure and meet response SLAs.

Culture & Benefits

• Food and Beverage provided.
• Entertainment and access to game zone and relaxation areas.
• Learning Opportunities provided.
• Employee Centric Policies.
• Fast Paced Career Progression.

Hiring process

• 30-minute Get-To-Know-You Session (with TA Lead).
• Assessment Session.
• 60-minute Final Interview Session (with Management).