Customer Success Manager - Maternity Cover (AI)

TL;DR

Customer Success Manager (AI): Guiding customers through their journey with hirify.global, ensuring rapid time-to-value and sustained success across the contract lifecycle. Accent on driving adoption, retention, and growth for a high-volume portfolio of enterprise accounts. Focus on building strong relationships, collaborating cross-functionally, and mitigating churn risks.

Location: Hybrid in Madrid, Spain, with a minimum of 3 days a week required in the office.

Company

hirify.global is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations with its proprietary AI platform.

What you will do

• Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals.
• Build and maintain strong relationships with key stakeholders across accounts.
• Drive product adoption and usage through engagement and education.
• Monitor account health and collaborate with Sales to identify and execute upsell opportunities.
• Partner with technical teams to resolve escalations and mitigate churn risks.
• Advocate for customer needs internally and contribute to product development feedback.

Requirements

• Proficiency in English and Spanish is a must; Portuguese is desirable.
• Experience in Customer Success, Account Management, or similar roles.
• Proven ability to manage a large portfolio and drive retention and growth outcomes.
• Strong communication, stakeholder management, and relationship-building skills.
• Experience with Salesforce, Gainsight, or similar CRM/CS platforms.
• Highly organised, proactive, and comfortable in a fast-paced, dynamic environment.

Nice to have

• Familiarity with MEDDPICC or other sales qualification methodologies.
• Interest in cybersecurity and AI; technical expertise is helpful but not required.

Culture & Benefits

• 25 days’ holiday plus all public holidays, with an additional day off for your birthday.
• Medical and life insurance.
• Meal Vouchers.
• Employee Assistance Program.
• Hybrid work model requiring a minimum of 3 days a week in the Madrid office.