TL;DR

Customer Success Manager (AI): Guiding customers through their journey with %hirify_global%, ensuring rapid time-to-value and sustained success across the contract lifecycle. Accent on driving adoption, retention, and growth for a high-volume portfolio of enterprise accounts. Focus on building strong relationships, collaborating cross-functionally, and mitigating churn risks.

Location: Hybrid in Madrid, Spain, with a minimum of 3 days a week required in the office.

Company

%hirify_global% is a global leader in AI for cybersecurity, protecting nearly 10,000 organizations with its proprietary AI platform.

What you will do

Own the customer journey from onboarding to renewal, ensuring fast time-to-value and continuous alignment with business goals.
Build and maintain strong relationships with key stakeholders across accounts.
Drive product adoption and usage through engagement and education.
Monitor account health and collaborate with Sales to identify and execute upsell opportunities.
Partner with technical teams to resolve escalations and mitigate churn risks.
Advocate for customer needs internally and contribute to product development feedback.

Requirements

Proficiency in English and Spanish is a must; Portuguese is desirable.
Experience in Customer Success, Account Management, or similar roles.
Proven ability to manage a large portfolio and drive retention and growth outcomes.
Strong communication, stakeholder management, and relationship-building skills.
Experience with Salesforce, Gainsight, or similar CRM/CS platforms.
Highly organised, proactive, and comfortable in a fast-paced, dynamic environment.

Nice to have

Familiarity with MEDDPICC or other sales qualification methodologies.
Interest in cybersecurity and AI; technical expertise is helpful but not required.

Culture & Benefits

25 days’ holiday plus all public holidays, with an additional day off for your birthday.
Medical and life insurance.
Meal Vouchers.
Employee Assistance Program.
Hybrid work model requiring a minimum of 3 days a week in the Madrid office.

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