TL;DR

Amazon Connect Solution Architect (AI): Designing and delivering scalable, secure, and integrated cloud-based contact center solutions using Amazon Connect and related AWS services with an accent on compliance, performance, and cost optimization. Focus on integrating the latest opportunities offered by Generative AI technologies, call flows, routing logic, and customer experience journeys.

Location: Hybrid way of working, where you can work 70% from home, you can also work up to 45 days abroad.

Company

%hirify_global% is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society.

What you will do

Design end-to-end architecture for Amazon Connect implementations, including call flows, routing logic, and customer experience journeys.
Define and implement integration strategies with AWS services (Lambda, DynamoDB, S3, Lex) and external systems (CRM platforms, APIs).
Act as the technical lead and primary point of contact for stakeholders during design and delivery phases.
Prepare architecture diagrams, solution design documents, and technical specifications.
Collaborate with development teams, project managers, and business analysts to ensure successful delivery.
Ensure security, compliance, and adherence to AWS best practices and organizational standards.

Requirements

Proven expertise in Amazon Connect and the AWS ecosystem.
AWS Certified Solutions Architect.
Experience designing and implementing cloud-based contact center solutions.
Strong knowledge of API integrations; event-driven & serverless architectures.
Understanding of security best practices and compliance frameworks (e.g., GDPR, PCI DSS).
Excellent communication and stakeholder management skills.

Nice to have

Experience with CRM platforms like Salesforce or ServiceNow.
Proven expertise in delivering AI-embedded solutions
Knowledge of AI/ML services for conversational interfaces (e.g., Amazon Lex).
Background in telephony systems and omnichannel customer experience.
Hands-on experience with reporting and analytics tools.

Culture & Benefits

Flexibility: Hybrid way of working, where you can work 70% from home + you can work up to 45 days abroad.
Net expenses.
Company car or mobility budget.
Health insurance.
32 vacation days + Bank holidays.
Pension plan.