TL;DR

Primero System Administrator (IMS+): Provides technical support and system administration for the inter-agency rollout and operation of Primero PCM IMS+ in Ukraine, ensuring smooth functioning of the platform, continuous user support, and alignment with global IMS+ standards. Focus on managing user accounts and permissions, providing first-line technical support, and monitoring system performance while ensuring compliance with data protection protocols.

Location: Must be based in Dnipro, Kharkiv, Kyiv, or Mykolaiv, Ukraine

Company

The %hirify_global% (IRC) is one of the world's largest international humanitarian non-governmental organizations (INGO) responding to humanitarian crises in over 40 countries.

What you will do

Create, manage, and deactivate user accounts, groups, and permissions according to security protocols.
Serve as the first point of contact for technical issues and escalate to the Global Primero System Administration Support team when necessary.
Provide guidance to case management focal points on system navigation and technical processes.
Monitor system performance, uptime, user access status, and audit logs to identify potential issues.
Ensure all actions comply with inter-agency data protection protocols and support confidentiality procedures.
Conduct basic orientations for new users, produce simple guides, and facilitate training-of-trainers sessions.

Requirements

Demonstrated experience supporting IT systems or platforms in a humanitarian or NGO context.
Strong technical troubleshooting skills and experience providing user support.
Understanding of information management principles, data protection standards, and protection case management processes.
Ability to work with multiple agencies and maintain neutral, professional working relationships.
Fluency in Ukrainian is required.
Working proficiency in English is required.

Nice to have

Experience with cloud-based systems or user administration.
Familiarity with case management platforms like Primero, CPIMS+, or GBVIMS+.
Experience participating in inter-agency coordination platforms.