TL;DR

Account Specialist: Managing a portfolio of several hundred small accounts, ensuring high customer engagement, successfully renewing existing contracts, and identifying opportunities for account expansion with an accent on timely and accurate contract renewals, customer satisfaction and retention, and driving additional revenue. Focus on understanding customer needs, gathering feedback, and leveraging CRM systems for efficient account management and support.

Location: Full-time onsite in the %hirify_global% Chicago Office in River North.

Salary: $70,000–$75,000 (On Track Earnings)

Company

%hirify_global% is a comprehensive platform providing curriculum, professional development, and software for K-12 computer science education.

What you will do

Lead the renewal process for all assigned accounts, ensuring timely and accurate contract renewals and communicating with customers.
Regularly engage with customers to understand their needs, gather feedback, and ensure a high level of satisfaction.
Identify and capitalize on opportunities to expand account services and products, collaborating with sales teams to drive additional revenue.
Maintain detailed records of account activity, preferences, and feedback using CRM systems to track interactions and manage workflows.
Serve as a primary contact for account inquiries and issues, providing high-quality support and swift resolutions.

Requirements

Some experience in account management, customer success, or a similar role, preferably within a technology or software company.
Strong ability to manage and prioritize multiple accounts and tasks effectively.
Excellent communication and interpersonal skills, with a knack for building rapport with clients.
Experience working with CRM software and proficiency in Google Suite or similar tools.
Strong written and verbal communication skills.
Extremely organized and detail-oriented.

Nice to have

Teaching experience or working in the educational system.

Culture & Benefits

Opportunities for team members to continuously learn and develop.
Work on a mission-driven product that creates a direct positive social impact in education.
Foster a creative and fun environment with accessible learning experiences.
Culture of continuous learning and improvement.
Collaborative and team-oriented environment, focusing on helping teammates and making team-first decisions.