TL;DR

%hirify_global% Backup For Windows Engineer (System Engineering): Providing technical assistance to IT professionals, using troubleshooting skills and product knowledge to solve technical issues. Focus on staying up to date with technologies concerning %hirify_global%’s products and underlying technologies, and contributing to documentation.

Location: Based in San Jose, Costa Rica, or %hirify_global% reserves the right to decline the application if the applicant is permanently located outside of Costa Rica

Company

%hirify_global%, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it.

What you will do

Provide technical support and troubleshooting for %hirify_global% Software’s clients via telephone, email, and web conferencing.
Proactively stay up to date with all the latest technologies concerning %hirify_global%’s products and the underlying technologies.
Research and troubleshoot customer problems and inquiries.
Update and work assigned cases in a timely manner.
Maintain strong customer rapport and excellent, timely communication.
Contribute to documentation to build %hirify_global%’s knowledge base.

Requirements

Advanced use of administrator level tasks for Windows Server and Desktop Operating Systems.
Practical knowledge of TCP/IP (OS, firewalls configuration) and networking configuration / troubleshooting (NAT, ports, DHCP, DNS).
1-3 years of technical troubleshooting experience in a role where problem resolution skills were required.
Certifications in server and networking highly desired.
Excellent communications skills (verbal and written).
Able to work independently in a fast-paced environment and operate effectively in stressful situations.

Nice to have

Database engines (SQL/Oracle)
Microsoft Exchange/ SharePoint server administration
Active Directory/Domain Controller administration
Wireshark (tcp dump)
Application performance analysis
Hypervisor Experience: VMware or Nutanix
VSS

Culture & Benefits

Two weeks of paid vacation, plus 3 global %hirify_global%e Days for self-care.
Paid parental leave: 8 days for fathers, 122 days for birthing parents, 92 days for adoptive parents.
Medical, dental, and vision coverage fully funded for employees and dependents.
Mental health support, therapy sessions, and virtual care via SupportLinc EAP.
Retirement and social security contributions through Costa Rica’s statutory programs.
Life insurance equal to 24x monthly salary, plus disability and funeral coverage.

Veeam Backup For Windows Engineer