TL;DR

Quality Specialist (AI/ML Data Services): Defining and implementing quality frameworks and metrics for established workflows in AGI Data Services with an accent on optimizing workflow quality and analyzing data trends. Focus on creating prescriptive actions for quality issues, continuous improvement through feedback loops, and evaluating quality tools.

Company

%hirify_global% is a division of Amazon focusing on artificial general intelligence data services.

What you will do

Define and implement quality metrics for established workflows.
Create prescriptive actions for quality issues and develop solutions by analyzing data trends.
Partner with customers, operations, and internal support teams to optimize workflow quality.
Monitor quality performance and coach operations teams.
Handle customer escalations and recommendations.
Evaluate and suggest improvements for quality tools and maintain process documentation.

Requirements

Bachelor's degree or equivalent.
C1+ CEFR English language proficiency, both written and spoken.
C1+ CEFR Arabic language proficiency, both written and spoken.
Intermediate Excel skills (VLOOKUPS, PIVOTS, formulas).
Experience in Machine Learning/Data Labeling.
Strong process expertise in data services.
Analytical and problem-solving capabilities.

Nice to have

Experience with speech or language data.
Ability to work in ambiguous environments.
Project management experience.

Culture & Benefits

Inclusive culture that empowers Amazonians to deliver the best results for customers.
Workplace accommodations or adjustments are available during the application and hiring process for individuals with disabilities.

Quality Specialist (AGI Data Services)