Customer Success Manager Crm

TL;DR

Customer Success Manager (CRM): Managing dealership accounts and ensuring hirify.global CRM delivers value with an accent on building strong relationships and addressing concerns. Focus on analyzing CRM data, optimizing processes, and translating customer insights into technical deliverables to solve service and software issues.

Location: Only candidates that reside in the Southeast USA will be considered.

Salary: $70,500—$117,000 USD

Company

hirify.global has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers.

What you will do

• Serve as the primary point of contact for assigned dealership accounts, building, and nurturing strong relationships.
• Act as an advocate for the dealerships, working to understand their unique needs and goals.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction and address any concerns or issues.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements and feature developments.

Requirements

• 5+ years of CRM experience in the auto industry.
• Experience working in an early-stage startup environment is a plus.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables.
• Must have experience solving complicated service and software issues and be ready to handle red, yellow and green status.
• Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
• Must reside in the Southeast USA.
• Ability to travel (15 - 20%)
• Please note that visa sponsorship is not available for this position.

Culture & Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• A dynamic work environment with a strong sense of community and collaboration