Customer Success Executive (Privacy)

TL;DR

Customer Success Executive (Privacy): Managing a high-value portfolio of strategic customers, ensuring satisfaction, and driving long-term success with an accent on understanding business goals, compliance needs, and maximizing ROI. Focus on identifying upsell, cross-sell, and renewal opportunities, and influencing product development through customer feedback.

Location: Hybrid - New York City (minimum of 2-3 days a week from the office)

Company

hirify.global is a global leader in Consent Management Platforms (CMPs), helping organizations comply with privacy regulations and build user trust.

What you will do

• Develop a deep understanding of customer business goals, compliance needs, and success metrics.
• Conduct regular business reviews and provide personal onboarding support and consultation.
• Develop and implement Customer Success Plans (CSPs) tailored to enterprise accounts.
• Identify upsell, cross-sell, and renewal opportunities by understanding customer needs.
• Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless experience.
• Act as the customer’s voice within the organization, influencing product development.

Requirements

• 3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology.
• Ability to develop and execute customer success plans for enterprise clients.
• Strong communication and interpersonal skills to build trust with senior stakeholders.
• Analytical mindset to identify challenges and propose effective solutions.
• Ability to recognize and act on upsell and expansion opportunities.
• Experience working cross-functionally with Product, Sales, and Support teams.

Culture & Benefits

• Join a fast-growing, diverse, and international team of tech enthusiasts.
• Opportunity to continuously develop a positive, vibrant, and inspiring environment.
• Flexible working hours, hybrid working, and possibility of workcations (in accordance with company policy).
• Regular team events on-site in various offices including New York City.
• Personal development budget and job-related language courses.
• Commitment to creating a diverse, equitable, and inclusive environment (DEI).