TL;DR

Service Desk Analyst (IT Support): Providing crucial 1st/2nd line IT support to If employees and customers, ensuring applications and IT tools are functional and efficient. Focus on resolving IT incidents, handling service requests, and maintaining high customer satisfaction in a fast-paced environment.

Location: Turku, Finland. This is an onsite position requiring physical presence in the office and for providing onsite support.

Company

%hirify_global% is a Nordic company developing technical solutions to provide frontrunning insurance experiences for its customers.

What you will do

Provide 1st/2nd line IT support to If colleagues and customers, resolving incidents and service requests.
Ensure applications and IT tools are functional and efficient for thousands of employees and millions of customers.
Handle customer interactions via various channels (phone, face-to-face, chat, self-service).
Participate in or lead IT-related projects.
Be a key part of a Nordic team ensuring excellent service delivery.

Requirements

Experience in customer service, with a service-minded and efficient approach.
Some knowledge of IT or IT education, with a genuine interest in technology and problem-solving.
Familiarity with systems like ServiceNow, MS Azure, MS Exchange, MS Active Directory & Office365, Win11, TeamViewer, iOS, and macOS is a plus.
Knowledge of hardware (PC, headsets, peripherals, phones) for onsite support.
Fluency in Finnish and English (both written and spoken) is required.
Possibility to occasionally work in the evenings and weekends.

Nice to have

Swedish language skills.

Culture & Benefits

Informal working environment with a positive attitude.
Investment in IT and agile project methodologies in a Nordic setting.
Support and encouragement for personal development aligned with competencies and interests.
Emphasis on teamwork and having fun at work.

Hiring process

Submit your CV and answer a few short questions in the application form (no cover letter needed).
Background checks will be conducted in accordance with the law.
The position is temporary until the end of August 2026, with a start date as soon as possible, latest March 2026.

Service Desk Analyst (Temporary)