Customer Success Manager (CRM)

TL;DR

Customer Success Manager (CRM): Managing and nurturing relationships with assigned dealership accounts to ensure the hirify.global CRM platform delivers value and mitigate churn, with an accent on providing actionable recommendations to optimize processes. Focus on understanding unique client needs, translating insights into technical deliverables, and collaborating with product teams to guide enhancements.

Location: Must be based in the Great Lakes area (United States). Visa sponsorship is not available for this position.

Salary: $70,500–$113,000 USD

Company

hirify.global is an early-stage, hyper-growth startup positively disrupting the automotive industry with the first cloud-native automotive platform, leveraging cutting-edge technology including AI, big data, and machine learning.

What you will do

• Serve as the primary point of contact for assigned dealership accounts, building and nurturing strong relationships.
• Act as an advocate for dealerships, understanding their needs and ensuring hirify.global CRM delivers value.
• Mitigate churn by regularly communicating with dealership management teams to ensure ongoing satisfaction.
• Analyze CRM data and dealership performance to identify areas for improvement, providing actionable recommendations.
• Collaborate with dealerships to implement continuous improvements aligned with their performance goals.
• Provide feedback to the product team based on customer needs and challenges, helping guide product enhancements.

Requirements

• 5+ years of CRM experience in the automotive industry.
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders.
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners.
• Proven ability to take customer suggestions or insights and translate them into technical deliverables.
• Experience solving complicated service and software issues and readiness to handle various status levels.
• Ability to interact with product and senior leadership to present detailed client roadblocks and own the solution.
• Ability to travel (15-20%).

Nice to have

• Experience working in an early-stage startup environment.

Culture & Benefits

• Competitive compensation and generous stock options.
• 100% employer-paid top-of-the-line medical, dental, and vision coverage.
• Great benefits including unlimited PTO, parental leave, and free snacks and beverages.
• Opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies.
• Be part of an early-stage, hyper-growth startup with opportunities for growth and prosperity.
• Work on the latest and coolest home-grown technologies.
• Dynamic work environment with a strong sense of community and collaboration.
• Open and transparent culture that encourages innovation, rewards performance, and discourages hierarchy.
• Exciting opportunities for career growth and development.