Manager, Account Management

TL;DR

Manager, Account Management: Leading and developing a team of Account Managers to grow strategic customer relationships with an accent on driving net revenue retention (NRR), expansion, and long-term partnerships. Focus on guiding deal strategy, supporting customer conversations, and ensuring high-quality execution.

Location: Must be based in EMEA

Company

hirify.global.io is a modern content operating system using AI to help teams model, create, and automate content, empowering companies like SKIMS, Figma, and Riot Games.

What you will do

• Lead and mentor a high-performing team of Account Managers.
• Drive growth, NRR, and retention across the team's portfolio.
• Implement and maintain operational processes using Salesforce.
• Guide expansion strategies for complex accounts and key customer interactions.
• Engage directly with strategic customers to reinforce business value and accelerate expansion.
• Collaborate cross-functionally with Product, Solution Architects, and Marketing.

Requirements

• 5+ years of experience in enterprise SaaS account management, sales, or customer success.
• 3+ years managing high-performing teams.
• Proven track record of driving NRR, expansion, and retention.
• Skilled in coaching teams on strategic customer engagement and executive communication.
• Strong business acumen and experience using Salesforce.
• English: B2 required

Nice to have

• Experience leading teams selling complex or API-first software (CMS, SaaS, PaaS, CPaaS).
• Track record of partnering with Product and technical teams.
• Background in scaling programs within a growing organization.

Culture & Benefits

• Highly-skilled, inspiring, and supportive global team.
• Positive, flexible, and trust-based work environment.
• Comprehensive health plans and perks.
• Healthy work-life balance that accommodates individual and family needs.
• Competitive salary and stock options program.
• Company values: curiosity, customer obsession, excellence, "hel ved", type two fun.