TL;DR

Manager, Account Management: Leading and developing a team of Account Managers to grow strategic customer relationships with an accent on driving net revenue retention (NRR), expansion, and long-term partnerships. Focus on guiding deal strategy, supporting customer conversations, and ensuring high-quality execution.

Location: Must be based in EMEA

Company

%hirify_global%.io is a modern content operating system using AI to help teams model, create, and automate content, empowering companies like SKIMS, Figma, and Riot Games.

What you will do

Lead and mentor a high-performing team of Account Managers.
Drive growth, NRR, and retention across the team's portfolio.
Implement and maintain operational processes using Salesforce.
Guide expansion strategies for complex accounts and key customer interactions.
Engage directly with strategic customers to reinforce business value and accelerate expansion.
Collaborate cross-functionally with Product, Solution Architects, and Marketing.

Requirements

5+ years of experience in enterprise SaaS account management, sales, or customer success.
3+ years managing high-performing teams.
Proven track record of driving NRR, expansion, and retention.
Skilled in coaching teams on strategic customer engagement and executive communication.
Strong business acumen and experience using Salesforce.
English: B2 required

Nice to have

Experience leading teams selling complex or API-first software (CMS, SaaS, PaaS, CPaaS).
Track record of partnering with Product and technical teams.
Background in scaling programs within a growing organization.

Culture & Benefits

Highly-skilled, inspiring, and supportive global team.
Positive, flexible, and trust-based work environment.
Comprehensive health plans and perks.
Healthy work-life balance that accommodates individual and family needs.
Competitive salary and stock options program.
Company values: curiosity, customer obsession, excellence, "hel ved", type two fun.