Technical Support Engineer (Cybersecurity)

TL;DR

Technical Support Engineer (Cybersecurity): Provide second level technical support focused on EMEA & APJ customers, resolving complex cybersecurity and network security issues. With an accent on troubleshooting Linux-based products, networking, and customer case ownership. Focus on solving challenging technical problems, collaborating cross-functionally, and supporting enterprise customers.

Location: Hybrid in Romania with focus on EMEA & APJ customers

Company

Armis is a cybersecurity company protecting organizations' entire attack surface and managing cyber risk exposure in real time, serving Fortune 100-500 companies and governments worldwide.

What you will do

• Provide second level technical support for EMEA & APJ customers.
• Take ownership of customer cases and troubleshoot complex technical issues.
• Support customers in maximizing product usage and satisfaction.
• Collaborate with Operations, R&D, Product, and Customer Success teams.
• Lead projects impacting company-wide processes and customer experience.

Requirements

• At least 2 years experience in a similar technical support role.
• Technical expertise in Linux-based products and L2/L3 networking.
• Experience in cybersecurity, especially network or application security.
• Ability to compose SQL queries and work with databases.
• Preferred experience with web troubleshooting, cloud computing, Docker/Kubernetes, and scripting (Bash, Python).
• Excellent communication and problem-solving skills for customer interaction.

Culture & Benefits

• Hybrid work model based in Romania.
• Collaboration with diverse teams across multiple regions.
• Opportunity to work with enterprise customers and cutting-edge cybersecurity technology.