TL;DR

Support Manager (Cybersecurity): Leading and managing a team of technical support engineers delivering exceptional customer service and driving data-driven improvements with an accent on network security technologies and cloud platforms. Focus on mentoring, operational efficiency, SLA adherence, and fostering a high-performing, customer-centric culture.

Location: Onsite in Romania

Company

%hirify_global% is a cybersecurity company specializing in cyber exposure management and real-time risk protection for critical assets from ground to cloud, serving Fortune 100-500 companies and governments.

What you will do

Lead, mentor, and manage a team of technical support engineers ensuring efficient issue resolution and SLA adherence.
Drive team performance through coaching, training, and motivation to deliver world-class customer service.
Monitor daily activities including backlog and workload distribution to maintain operational efficiency.
Provide managerial oversight and serve as escalation point for internal and external customers.
Implement Knowledge-Centered Support practices to improve resolution quality and speed.
Collaborate with Customer Success, Product Management, Program Management, and Engineering to refine support processes and influence product quality.

Requirements

Must be based in Romania and work onsite.
10–15 years technical experience in IT, networking, or cybersecurity.
5+ years management experience leading technical or customer support teams.
Strong knowledge of network protocols (TCP/IP, routing, switching) and network security technologies (firewalls, IDS/IPS, VPNs).
Experience with security frameworks (NIST, CIS) and cloud platforms (AWS, Azure, GCP).
Excellent communication, collaboration, and problem-solving skills with customer focus.
Relevant certifications such as CCNP, CCIE, CISSP, or CISA are highly desirable.

Culture & Benefits

Work onsite in Romania with a focus on team collaboration and operational excellence.
Opportunity to lead and shape a high-performing support center aligned with company standards.
Engage with cross-functional teams to influence product and support quality.